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So there you are, frazzled, strung out, and all you ask is a moment's peace, just a smidgen of quiet where you can escape the soundtrack of contemporary business life-the chattering phones, the chime of incoming e-mail, chirping pagers, crabby colleagues, griping customers, the dreaded drop-bys that start out with "Got a minute?" Wouldn't it be great if there were a switch you could throw that would magically enfold you in a Cone of Silence, insulating you from everyday mayhem so you could actually get some work done?
Well, it turns out that a noises-off button might be closer than you think. Back in 1969, some psychologists decided to test the effect of noise distraction on people while they tried to solve tough problems intended to produce skull-clutching frustration and proofread essays for misspellings and grammatical mistakes.
As the subjects slogged away, the evil experimenters bombarded them with two people conversing in Spanish, somebody else speaking in Armenian, a snarling mimeograph machine, a ka-chunking adding machine, the thwick-thwack of a typewriter-an out-and-out roar of migraine-inducing, concentration-zapping clamor. Half the subjects were given a button they could push to get rid of the ruckus instantly; they had control in the form of an off switch. The rest were buttonless.
As you have probably guessed, the ones with the shut-off-the-noise button attempted nearly five times the number of impossible puzzles and made significantly fewer proofreading mistakes than their powerless peers. No surprise there, right? But here's the thing: Not one person who had the button actually used it. Merely knowing that they could...accounted for the conspicuous difference in motivation and achievement between the two groups. Each time this little experiment is repeated, it tells the same story: Chaos by itself won't make you batty, but a lack of control sure will.
Now, thanks to a new research from the University Of Texas School Of Public Health in Houston, we know powerlessness can even be lethal. In a study of 5,000 households from 1998 through 2001, researchers found that people who toil in mind-numbing, low-control jobs are up to 50 percent more likely to meet an untimely demise than those in high-control jobs, people who are encouraged to direct their own work and have the training and the clout to solve their own problems. It's amazing what being authorized to think on the job can do for your health.
The study showed that when people called the shots in their job, worried about doing their jobs well and felt their work mattered, they lived longer, healthier lives. But those who toiled in demanding jobs that offered little or no decision-making power and meager support were bored stiff at work and became sofa spuds at home.
You can help yourself and your colleagues by plainly connecting every job to your organization's success. Show how the work people do beefs up quality, customer loyalty, innovation and market leadership. Loosen the reins so that individual job-owners can decide how best to work.
Turns out you've always had an unsurpassed incentive at your beck and call: helping people make a real difference at work, which makes it much more likely they'll make a difference everywhere else.
